Get in Touch With Us
This page explains how to contact Non Gamstop Casinos, what we can and cannot help with, and what to do if your problem is with a casino rather than with this website. A little clarity up front saves you time, because we are an independent information site and not a casino operator.
Who you are contacting
Non Gamstop Casinos publishes research-based reviews and guides about casinos that operate outside GAMSTOP, written for adults aged 18 and over in the UK. We do not run casinos, hold player accounts, process payments or handle withdrawals. That matters when you decide where to send your message.
To reach the editorial team, use the contact details or form shown on thenewstrand.co.uk. We have not published a phone number or live chat, so please do not rely on one appearing elsewhere that claims to be ours. We also do not state a guaranteed reply time. We read what arrives and answer as soon as we reasonably can.
What we can help with
- Corrections. If a bonus figure, payment method or licence detail on a review looks out of date, tell us which page and what you found. Casino terms change often, and we check claims against the operator's own published terms.
- Questions about our reviews. If you want to know how we reached a rating or why a casino sits where it does, ask. Our ratings are editorial opinions, not customer-review scores, and commission does not buy position.
- Suggestions. Tell us which topics you would like explained, such as wagering requirements, withdrawal checks or payment fees.
- Business or editorial enquiries. Introduce yourself and describe what you have in mind. Please note that a commercial relationship does not decide how a casino is ranked.
What we cannot do
We cannot reach into a casino account, release a withdrawal, reverse a bonus decision or act as your representative in a dispute. We also cannot confirm that a particular casino will pay you, and nobody can honestly promise that.
The casinos currently featured on this site are Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. If you have a problem with one of them, the right first contact is that casino's own customer support, ideally in writing so you keep a record.
Before you write: a quick checklist
Whether your message is for us or for a casino, these details make it far easier to answer.
- Name the page or the casino you are asking about.
- Say what happened, in order, with dates in UK format (for example 14/09/2026).
- Quote the exact bonus, payment or terms wording you are relying on, and where you saw it.
- Attach screenshots or transaction references, but never send full card numbers, passwords or identity documents to us.
- State what outcome you are hoping for.
If your issue is with a casino
Start with the casino's support team and keep copies of every message. Then check the terms you agreed to, especially wagering requirements, maximum bet limits while a bonus is active, bonus expiry dates and cashout caps. Many disputes come down to one of these.
If support does not resolve it, look for the casino's formal complaints procedure and any named dispute body in its terms. Be realistic here. Casinos based outside Great Britain are generally not covered by UK Gambling Commission complaint routes or by GAMSTOP, so your options can be narrower than with a UK-licensed operator. Our guide to trusted non GamStop casinos in the UK explains licensing and what protections to check before you deposit.
Verification requests are normal. Expect to be asked for proof of identity and address, and sometimes for evidence of where your funds came from, before a withdrawal is processed.
Support if gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please talk to someone independent of any casino. Gambling is not a way to earn income or solve money problems.
- GamCare runs the National Gambling Helpline and live chat for free, confidential support in Great Britain. Check its website for current contact details.
- GAMSTOP lets you self-exclude from UK-licensed gambling sites for a chosen period. Casinos outside the scheme will not apply it, so consider it carefully if you are trying to stop.
- Blocking software can restrict gambling sites on your devices, and most operators offer deposit and loss limits if you choose to keep playing.
If you tell us you are struggling, we will point you to these resources rather than a casino.
How we handle your message
A person on our team reads what you send. We use your details only to reply and will not pass them to casinos. If you flag a factual error, we check it against the operator's current terms and update the page where it is confirmed, so a correction may take a little time. We would rather be accurate than fast.
Thank you for reading, and for helping keep this site accurate.